Important Information
At Hannah's Babysitting and Pet Services, we believe in transparent and fair policies. We want our customers to be fully informed before booking with us. Please take a moment to review the following key policies, which are non-negotiable.
Policies:
Cancellation-
To ensure fairness and protect the time allocated for each booking. All cancellations made within 48 hours of the scheduled service will require a full payment, unless there is a significant and genuine reason such as illness or a family emergency. I will always aim to be understanding and flexible in unavoidable situations.
Holiday rates-
Please note that all bookings taking place on public holidays, bank holidays, Christmas day and New years are charged at double the standard rate. This reflects the increased demand and the personal time dedicated to providing care during these special dates.
Frequently Asked Questions
We understand that you may have questions regarding our policies. Below, we've addressed some of the most common concerns to provide clarity and ensure a smooth booking experience with Hannah's Babysitting and Pet Services.
What counts as a 'good significant reason' for cancellation within 48 hours?
A 'good significant reason' includes situations such as parent and/or child illness, family emergencies, or a death in the family. These circumstances will be carefully considered on a case-by-case basis.
What if something genuinely unexpected happens that isn't listed as a 'good significant reason'?
We understand that unforeseen circumstances can arise. Please contact us as soon as possible to discuss your situation. We will review these situations with understanding and flexibility, aiming for a fair resolution.
Is the cancellation policy flexible or strict?
While our policies are in place to ensure fairness to our staff and business, we strive to be as understanding as possible. We encourage open communication and will assess each cancellation reason individually.
Will I get a clear quote, including holiday pricing, before booking?
Yes, absolutely. We provide a detailed quote before confirming any booking, which will clearly outline the total cost, including any applicable holiday surcharges. This ensures full transparency and no surprises.
Why is the price doubled on public holidays, bank holidays, Christmas, and New Year?
The increased rate during these times reflects the higher demand for our services and the increased compensation provided to our babysitters and pet service staff who are working during these special occasions.
Does the holiday pricing apply to every holiday, even school holidays?
No, the doubled pricing only applies to public holidays, bank holidays, Christmas, and New Year. School holidays are subject to standard rates unless they coincide with a public holiday.
Understanding Our Policies
We hope this page clarifies any questions you may have about our policies at Hannah's Babysitting and Pet Services. We are dedicated to providing reliable and trustworthy services while ensuring fairness to both our clients and our team.