Policies:

Booking Confirmation:

A booking is confirmed once the date, time and price have been agreed between Hannah's Babysitting and pet Services and the client. Relevant booking details and pricing will be provided before the booking is confirmed. 

Cancellation Policy: 

To ensure fairness and protect the time allocated for each booking, cancellations made within 48 hours of the scheduled service will normally require full payment of the agreed booking price. I understand the unexpected circumstances can happen, so exceptions may be where there is a significant and genuine reason, such as serious illness or family emergencies. I will also aim to be understanding and reasonable when dealing with unavoidable circumstances. Cancellations made more than 48 hours before the booking will normally have no cancellation charge.

Changes to Bookings: 

Any changes to the agreed date, time, duration, location or services should be discussed as soon as possible. I will always try to accommodate reasonable changes, but changes may not always be possible at short notice. if a change increases the amount of care or alters the agreed service, the price may be adjusted. Any price change will be discussed with the client before the additional service is provided.

Payment: 

Payment is due within 48 hours of the service being completed, unless another arrangement has been agreed beforehand. The client is responsible for the full agreed price for services provided. Additional costs, such as, additional hours, services or applicable travel costs- will be explained and added to the amount due.

Travel Costs:

For bookings outside of Gosport, reasonable public transport costs required to travel to and from the booking may be added to the booking price. This includes the actual cost of the necessary Bus, Train, Ferry or other standard public transport fares for the journey to and from the booking. Travel will be calculated using the most reasonable and suitable public transport option and agreed before the booking is confirmed. Taxis, Ubers and Private hire vehicles are not included as standard and will not normally be charged to the client unless specifically agreed in advance. Travel costs may apply to both day and overnight bookings.

Babysitting hours and Overnight bookings:

Overnight babysitting: 7pm-8am the following morning. This is charged at an applicable flat overnight rate. Care required before 7pm or after 8am will normally be charged at the applicable hourly rate. Bookings outside these hours may be individually quoted. 

Pet Sitting and Overnight bookings:

Pet sitting is charged as either day sitting or overnight sitting rather by the hour. For the multi night bookings each night is charged according to the applicable rate for that date, including any premium or special date rate. Day Sitting= until 12am Overnight Sitting: after 12am

Bank/Public Holidays and Special Dates:

Different premium rates may apply to UK Bank/Public holidays, Christmas/ New Year dates and selected special occasions. The applicable rate will be confirmed before the booking is accepted. UK Bank/Public Holidays-

• New Years Day
• Good Friday
• Easter Monday
• Early May Bank Holiday
• Spring Bank Holiday
• Summer Bank Holiday 
• Christmas Day
• Boxing Day
• Any other substitute holidays

Christmas/New Year Premium Dates

• Christmas Eve (24 Dec)
• Christmas Day (25 Dec)
• Boxing Day (26 Dec)
• New Years Eve (31 Dec)
• New Years Day (1 Jan)

Christmas Day is unavailable for bookings

Special Occasion Dates may include-

• Valentines Day (14 Feb)
• St Patrick's Day (17 Mar)
• Mother's Day
• Father's Day
• Halloween (31 Oct)
• 24th June (my birthday)

Long-Stay Childcare Bookings:

Longer Childcare bookings may be offered as a package rather than using standard and overnight rates. Current 3 day/ 3 night rates are £375 during term time and £450 during school holidays. Other longer bookings may be individually quoted depending on dates, length and requirements. 

Children & Pets- Information Required:

Clients must provide accurate and relevant information about the children or pets being cared for, where applicable and necessary. This may include-

• School/Nursery details and collection arrangements, where applicable
• Normal routines, including: Meals, Naps and Bedtime
• Allergies and Dietary requirements 
• Medical needs, relevant conditions and Medication
• Additional support needs or behavioural information relevant to care
• Parent/Guardians and emergency contact details 
• GP/Doctors surgery details, where relevant
• Important safety information or known risks
• Location of first aid supplies/kits where applicable
• For Pets: Feeding, Walking, Toileting, Medication, Behaviour, Fears/Triggers, Vet details
• Any other information that may be relevant or necessary for safe/appropriate care

Note: Hannah carries her own basic first aid kit

Emergency Situations:

If an emergency occurs while providing Childcare or Pet care, I will take reasonable steps to protect the Child, Pet and myself and contact the appropriate emergency services, parent/guardian, emergency contact or Veterinary professional where necessary. Emergency contact information must be accurate and up to date.

Keys and Access: 

Where access to a client's property is required, the client is responsible for providing suitable access arrangements before the booking begins. Keys, entry codes and other access information should be provided securely. Keys will be handled responsibly and returned as agreed. 

Client Responsibilities: 

Clients are responsible for ensuring that the home is reasonably safe and suitable for the agreed service; accurate care information is provided, necessary food, equipment, medication and pet supplies are available. Emergency contacts details are provided and relevant changes are communicated before the booking.

Respect and Professional Boundaries: 

I am committed to providing a friendly, caring and professional service and expect clients to treat me with the same respect. Abusive, threatening, discriminatory or inappropriate behaviour will not be tolerated. I reserve the right to end a booking or decline future bookings where necessary.

Insurance and Experience:

Hannah's Babysitting and Pet Service's is fully insured. I hold an Enhanced DBS Check and have experience through babysitting, nursery settings, breakfast/after-school club, primary school placement and volunteering.

Polices and Individual Circumstances: 

These polices are designed to keep bookings fair, clear and manageable for both the client and Hannah's Babysitting and Pet Services. Circumstances can vary, and reasonable expectations may sometimes be made at my discretion. Where an exception or alternative arrangement is agreed, I will confirm this in writing wherever possible.